Process a Warranty

At Qcharger, we stand behind the quality of our products. If you're experiencing issues with your device, our warranty claim process is simple and hassle-free. Fill the form below to get your replacement or repair.

To expedite your claim, please gather:
Order ID: Available in your Qcharger account order history
Model Number: Found on product packaging, manual, or device itself
Serial Number (SN): Located on the product body or included cables (never on packaging), typically formatted as SN: AXXXXXXX
Purchase Date: Verify this matches our records

Please describe in the form:
Clear photos/video demonstrating the defect
Description of when and how the issue occurred
Any troubleshooting steps you've already attempted

Important warranty information
In most cases, we'll need to:
1. Verify your claim through submitted documentation
2. Potentially request return of the defective unit for inspection
3. Process your replacement only after inspection completion

Resolution
Depending on product availability and your preference, we may offer:
Replacement with a refurbished unit (same or comparable model)
New replacement (if refurbished unavailable)
Prorated refund (based on remaining warranty period)

18W

PB147 10000mAh 18W ultra slim power bank with built-in cables and foldable AC plug